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Feedback and Complaints
Get in touch with your compliments, comments or concerns.
Patient feedback
Your comments and suggestions are important to us. We welcome both positive and negative feedback to tell us what we are doing right, but also what areas of our patient service we can improve upon.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Complaints
The GP Partners and all staff at Woodhouse Health Centre strive to deliver high-quality patient care at all times, and in all areas of contact with the patient or patient’s representative. We make every effort to give the best service possible to everyone who attends our Practice.
However, we are aware things can go wrong resulting in a patient feeling they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and amicably as possible. For example, it might be possible to deal with the issue straight away if you are comfortable raising it informally with a member of our Reception Team.
If you would prefer to make a more formal complaint, please use the link below for further information.
Practice performance
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD